TERMS AND CONDITIONS

Mango Storage UK Archive Storage Terms and Conditions

1.    The only items which the Depositor shall be permitted to deposit with Mango for storage are files of papers and other documents which have no intrinsic or face value. The Depositor warrants that it will not deposit with Mango any explosives or other hazardous or potentially hazardous items.

2.    The Depositor shall only be permitted to deposit files/documents with Mango in boxes supplied by Mango or alternatively, in boxes previously approved by it.

3.    Collection of files/documents for storage shall be made by Mango from the Depositor’s premises during normal working hours only (9.00am to 5.00pm Mondays to Fridays inclusive). All collections (and all deliveries as referred to below) shall only be made from (or in the case of deliveries, to) a central point within the Depositor’s office or building, unless some other prior arrangement has been made with Mango’s consent. Mango reserves the right at all times to refuse collection of any box which exceeds 16kg in weight, or of any files/documents which are not boxed in a manner deemed appropriate by Mango.

4.    The Depositor may retrieve any box or boxes previously deposited with Mango but shall only be permitted to do so by sending to Mango during normal working hours a delivery request in writing (by fax or by other appropriate means) signed by the Depositor (or by its duly authorised agent) and specifying, or otherwise clearly identifying the box or boxes to be delivered. Mango reserves the right to refuse delivery until (i) receipt of such written delivery request (at its sole discretion, however, Mango may accept a delivery request made on the telephone by the Depositor or by its duly authorised agent in urgent or other extreme cases); and/or (ii) payment of all and any outstanding charges remaining unpaid by the Depositor after they became due for payment.

5.    If so requested by the Depositor, Mango shall use its reasonable endeavours to provide a same day delivery service by courier (the cost of such courier to be charged to and borne by the Depositor as an additional expense). In all other cases, provided the requisite delivery request is received by Mango by no later than 14.00 hours on any working day, delivery will be made to the Depositor on the next working day. In the event of snow, ice, accident or other reason causing delay in delivery, Mango will inform the Depositor of the situation and will effect delivery as soon as possible. In any event, Mango shall not be liable to the Depositor for any delay in delivery.

6.    All retrievals of boxes by the Depositor (following submission of delivery requests to Mango) shall be regarded as temporary only, unless Mango receives written notification from the Depositor that such retrievals are permanent. Permanent withdrawals will incur a charge.

7.    The Depositor (or its duly authorised agent) shall be responsible for checking the delivery of any retrieved boxes and shall sign (with name printed beneath) the Mango delivery sheet/book forthwith upon delivery (such signature being deemed to be conclusive evidence that the correct boxes have been delivered by Mango).

8.    All and any claims made by the Depositor in respect of alleged loss, damage or shortage of items contained in retrieved boxes must be notified in writing to and received by Mango within 7 days of the date of delivery of such boxes to the Depositor. If no such claim or claims is/are made within this period the Depositor shall be deemed to have waived all and any rights it has or might have in relation to the alleged loss damage or shortage

9.    The Depositor may from time to time wish to deposit with Mango other items of a documentary nature (including, for example, business brochures or marketing literature) for ongoing handling and distribution to outlets specified by the Depositor. At its discretion Mango may agree to store and deliver such items but in agreeing to do so, it shall not be responsible for checking any such items deposited with it on their arrival at its premises (nor shall it be liable for any actual or alleged damage to or shortfall of such items upon their arrival at its premises).

10.    The transportation and storage of boxes (and their contents) by Mango shall be at all times at the risk of the Depositor. Further, the Depositor shall be responsible at all times for obtaining and maintaining adequate insurance cover in respect of the storage and transportation of such boxes (and their contents). If the Depositor fails to do so, or if Mango is satisfied that the cover is inadequate for whatever reason, Mango shall be entitled to terminate its agreement with the Depositor forthwith.

11.    Mango shall have a particular lien as well as a general lien over all files/documents and/or any other items deposited with it by the Depositor from time to time, entitling Mango to retain same as security for payment of all and any sums due from the Depositor (or from others – see clause 19 below).
12.    Upon receipt of a written instruction signed by the Depositor (or by its duly authorised agent) Mango will shred such files/documents as shall be specified by the Depositor. Upon receipt of such instruction (and prior to any shredding) Mango will inform the Depositor of the associated charges and will not proceed until it has received confirmation from the Depositor that it accepts and will pay such charges as invoiced to it.

13.    The Depositor acknowledges that Mango is providing an archive service for the storage and (as required from time to time) the retrieval of files/documents stored in boxes. Mango will allow up to 15% of the deposited number of boxes to be retrieved by and transported to the Depositor each quarter free of charge. Retrievals in excess of this percentage will incur an additional handling charge in accordance with Mango’s standard storage/handling charges prevailing from time to time (see Mango Schedule of Charges). At its discretion, Mango may agree with the Depositor from time to time to undertake additional or separate service activities (including storage, delivery, collection and/or handling of items) on such terms as it shall agree with the Depositor.

14.    Mango reserves the right to review its standard storage/handling charges from time to time and to implement any increases it considers necessary. Any such increases shall be notified to the Depositor and shall only take effect 21 days after notification. If, within the aforesaid 21 days, the Depositor does not notify Mango in writing of any objection to such increases, it will be deemed to have accepted them. If, however, the Depositor objects to such increases, it must within the aforesaid 21 days notify Mango in writing of both its objection and its termination of its agreement with Mango in accordance with the provisions of clause 17 below (for the avoidance of doubt, any increases shall not be applied during the three month notice period referred to in clause 17).

15.    Usually, Mango will render its invoices to the Depositor monthly, but reserves the right to render its invoices at any time. Save as provided for above or below, all invoices rendered by Mango shall be paid by the Depositor in full within 28 days of the date of such invoices. If the Depositor fails to do so it shall be liable to pay interest to Mango on the unpaid amount(s). Interest shall accrue from the date when payment became due from day to day until the date of payment at a rate of 4% above Barclays Bank plc’s base rate from time to time in force and shall accrue at such rate after, as well as before any judgement obtained by Mango against the Depositor.

16.    Subject to the remainder of this clause, Mango excludes all liability whatsoever and howsoever arising in respect of the collection, storage, delivery and handling services it shall provide to the Depositor including (without limitation) all liability for loss, damage, deterioration, delay, non-delivery, mis-delivery, unauthorised delivery or non-compliance with instructions (“Loss”). However, if and to the extent that Loss is proved to have been caused directly by the neglect or wilful act or default of Mango, its employees (acting in furtherance of their duties as employees), or its sub-contractors (acting in furtherance of their duties as sub-contractors), Mango will accept liability for Loss up to a maximum of £20,000 per claim or series of claims per calendar year. In any event, Mango shall not be liable for any consequential or indirect loss suffered by the Depositor.

17.    The agreement between Mango and the Depositor may be terminated at any time by either party giving to the other not less than three months notice in writing. Upon termination the Depositor shall forthwith collect all boxes (and their contents) being stored on its behalf by Mango (Mango making such boxes and their contents available for collection). Mango shall be entitled to charge the Depositor its standard handling charge in respect of readying such boxes and their contents for collection and such charge (together with any other charges remaining unpaid by the Depositor) must be paid in full by the Depositor prior to collection.

18.    The Depositor shall notify Mango forthwith in writing (by recorded delivery post) of any change of address. Any notice or communication required to be given by Mango to the Depositor shall be deemed to have been received if delivered or sent to the Depositor at its last notified address.

19.    In the event that a winding up, bankruptcy, receivership or administrative Order (or anything deemed similar by Mango) is made against or in respect of the Depositor, Mango’s agreement with the Depositor shall be deemed to terminate automatically with immediate effect, subject to the provisions of the remainder of this clause and subject to Mango’s rights of lien referred to in clause 11 above until all outstanding and/or ongoing storage and/or handling charges shall have been paid in full. Notwithstanding termination of the agreement, Mango shall be entitled to charge and be paid in full in respect of ongoing storage and/or handling charges following such termination, up to the date of collection of the files/ documents/boxes being stored (or previously stored) on behalf of the Depositor. At any time following termination, Mango shall have the right to serve six weeks written “notice of intended disposal” at the Depositor’s last known address. Unless all aforesaid files/documents/boxes being stored by Mango are collected within the aforesaid six week period and all its outstanding and ongoing storage and/or handling charges are paid in full prior to collection, then without prejudice to any other rights Mango has or may have in respect of any such unpaid charges, it shall be entitled forthwith upon the expiration of the aforesaid six week notice period (and without any liability whatsoever to the Depositor or to any other party or parties) to shred, or otherwise dispose of in any manner it deems fit, the aforesaid files/documents/boxes.

20.    No waiver or forbearance by Mango (whether express of implied) in enforcing any of its rights under these terms and conditions shall prejudice its right to do so in the future.

21.    Mango reserves the right to vary these conditions at any time and to notify the Depositor of any variations which will come into effect 21 days after such notification.

22.    The agreement between Mango and the Depositor shall be subject to the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English courts.

Mango Storage UK General Terms and Conditions

Introduction

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. Your attention is drawn to Clauses 4, 9, 10, 11 and 12 which set out our liability to you for loss of or damage to goods and property.

1    Our Quotation
1.1    Our quotation, unless otherwise stated, does not include customs duties and inspections or         any other fees or taxes payable to government bodies. It does include us accepting liability for your     goods, subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11 and 12.
1.2    We may change the price or make additional charges if circumstances are found to apply             which have not been taken into account when preparing our quotation and confirmed by us in writing.     These include:
    1.2.1    You do not accept our quotation in writing within 28 days, or the work is not carried out or         completed within three months.
    1.2.2    Our costs change because of currency fluctuations or changes in taxation or freight                 charges beyond our control.
    1.2.3    The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours         (08.00-18.00hrs) at your request.
    1.2.4    We have to collect or deliver goods at your request above the ground floor and first upper         floor.
    1.2.5    If you collect some or all of the goods from our warehouse, we are entitled to make a charge     for handing them over.
    1.2.6    We supply any additional services, including moving or storing extra goods (these conditions     apply to such work).
    1.2.7    The stairs, lifts or doorways are inadequate for free movement of the goods without                     mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our         vehicles and/or containers to load and/or unload within 20 metres of the doorway.
    1.2.8    We have to pay parking or other fees or charges in order to carry out services on your behalf.
    1.2.9    There are delays or events outside our reasonable control which increase or extend the             resources or time allowed to complete the agreed work.
    1.2.10    We agree in writing to increase our limit of liability set out in clause 9.1.1
1.3    In any such circumstances, adjusted charges will apply and become payable.

2 Work not included in the quotation
2.1    Unless agreed by us in writing, we will not:
    2.1.1    Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
    2.1.2    Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
    2.1.3    Take up or lay fitted floor coverings.
    2.1.4    Move items from a loft, unless properly lit and floored and safe access is provided.
    2.1.5    Move or store any items excluded under Clause 5.
2.2    Our staff are not authorized or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

3 Your responsibility
3.1    It will be your sole responsibility to:
    3.1.1    Declare to us, in writing, the value of the goods being removed and/or stored. If it is                 subsequently established that the value of the goods removed or stored is greater than the actual         value you declare, you agree that our liability under clause 9.1 will be reduced to reflect the proportion     that your declared value bears to their actual value.
    3.1.2    Obtain at your own expense, all documents, permits, permissions, licences, customs             documents necessary for the removal to be completed.
    3.1.3    Be present or represented during the collection and delivery of the removal.
    3.1.4    Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other         relevant documents by way of confirmation of collection or delivery of goods.
    3.1.5    Take all reasonable steps to ensure that nothing that should be removed is left behind and         nothing is taken away in error.
    3.1.6    Arrange proper protection for goods left in unoccupied or unattended premises, or where other     people such as (but not limited to) tenants or workmen are, or will be present.
    3.1.7    Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
    3.1.8    Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for     the contents.
    3.1.9    Provide us with a contact address for correspondence during removal transit and/or storage of     goods.
3.2    Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

4.     Our responsibility
4.1     It is our responsibility to deliver your goods to you, or produce them for your collection,                 undamaged. By “undamaged" we mean in the same condition as they were in at the time when they     were packed or otherwise made ready for transportation and/ or storage.
4.2     In the event that we have undertaken to pack the goods, or otherwise make them ready for         transportation and/or storage, it is our responsibility to deliver them to you, or produce them for your     collection, undamaged. Again, by "undamaged" we mean in the same condition as they were in             immediately prior to being packed/ made ready for transportation or storage.
4.3    If we fail to discharge the responsibilities identified in clause 4.1 and 4.2, we will, subject to the     provisions of clauses 9, 11 and 12, be liable under this agreement to compensate you for such             failure.
4.4     We will not be liable to compensate you where clauses 2.2, 3.2, 5.2 and 5.3 apply unless loss     or damage occurred as a result of negligence or breach of contract on our part.
4.5     If you do not provide us with a declaration of value of your goods, or if you do not require us to     accept standard liability pursuant to clause 9.1 we will not be liable to you for failure to discharge the     responsibilities identified in clause 4.1 and 4.2, unless that failure was caused by negligence or             breach of contract on our part.
4.6     The amount of our liability under this clause shall be determined in accordance with clauses 9     and 11.

5. Goods not to be submitted for removal or storage
5.1    Unless previously agreed in writing by a director or other authorized company representative,         the following items must not be submitted for removal or storage and will under no circumstances be     moved or stored by us. The items listed under 5.1.1 below may present risks to health and safety         and of fire. Items listed under 5.1.2 to 5.1.6 below carry other risks and you should make your own     arrangements for their transport and storage.
    5.1.1    Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or     explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
    5.1.2    Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps,     coins, or goods or collections of any similar kind.
    5.1.3    Plants or goods likely to encourage vermin or other pests or to cause infestation or                 contamination.
    5.1.4    Perishable items and/or those requiring a controlled environment.
    5.1.5    Any animals, birds or fish.
    5.1.6    Goods which require special licence or government permission for export or import.
5.2    If we do agree to remove such goods, we will not accept liability for loss or damage unless we     are negligent or in breach of contract, in which case all these conditions will apply.
5.3    If you submit such goods without our knowledge we will make them available for your collection     and if you do not collect them within a reasonable time we will apply for an appropriate court order to     dispose of any such goods found in the consignment without notice. You will furthermore pay to us     any charges, expenses, damages, legal costs or penalties incurred by us.

6. Ownership of the goods
6.1    By entering into this Agreement, you guarantee that:
    6.1.1    The goods to be removed and/or stored are your own property, or
    6.1.2    The person(s) who own or have an interest in them have given you authority to make this         contract and have been made aware of these conditions.
    6.1.3    You will pay us for any claim for damages and/or costs brought against us if either warranty     6.1.1 or 6.1.2 is not true.

7. Charges if you postpone or cancel the removal
7.1    If you postpone or cancel this Agreement, we will charge you according to how much notice is     given. “Working days” refer to the normal working week of Monday to Friday and excludes                     weekends   and Public Holidays.
    7.1.1    More than 10 working days before the removal was due to start: No charge.
    7.1.2    Between 5 and 10 working days inclusive before the removal was due to start: not more than     30% of the removal charge.
    7.1.3    Less than 5 working days before the removal was due to start: not more than 60% of the         removal charge.

8. Payment
8.1    Unless otherwise agreed by us in writing:
    8.1.1    Payment is required by cleared funds in advance of the removal or storage period.
    8.1.2    You may not withhold any part of the agreed price.
    8.1.3    In respect of all sums which are overdue to us, we will charge interest on a daily basis             calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.

9. Determination of amount of our liability for loss or damage
9.1    Standard Liability.
    9.1.1    If you provide us with a declaration of the value of your goods, and subject to clause 3.1.1,         the amount of our liability to you in the event of loss or damage to those goods in breach of clause 4     will be determined in accordance with Clauses 9.1.2, 9.1.3 and 11 below, subject to a maximum         liability of £25,000. We may agree to accept liability for a higher amount, in which case we may             make an additional charge.
    9.1.2    In the event of loss of or damage to your goods in breach of clause 4, our liability to you is to     be assessed as a sum equivalent to the cost of their repair or replacement whichever is the smaller     sum, taking into account the age and condition of the goods immediately prior to their loss or                 damage, and subject to the maximum liability of £25,000 referred to in clause 9.1.1 (unless we have     agreed a higher amount with you).
    9.1.3    Where the lost or damaged item is part of a pair or set, our liability to you, where it is                 assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost     of that item in isolation, not the cost of that item as part of a pair or set.
9.2    Limited Liability.
    9.2.1    If you do not provide us with a declaration of value, or if you do not require us to accept             Standard Liability pursuant to clause 9.1, then our liability to you is to be determined in accordance     with Clauses 9.1.3, 9.2.2 and 11.
    9.2.2    In the event of loss of or damage to your goods caused by negligence or breach of contract         on our part, our liability to you is to be assessed as a sum equivalent to the cost of their repair or         replacement, taking into account their age and condition immediately prior to their loss or damage,         subject to a maximum liability of £40 per item. Your attention is drawn to clause 11.1 which applies     to Limited Liability.
9.3    For goods destined to or received from a place outside the UK
    9.3.1    We will only accept Standard Liability if you provide us with a detailed valuation of your goods     on the valuation form which we provide. All other provisions of Clause 9.1 will apply.
    9.3.2    We do not accept liability for loss of or damage to goods confiscated, seized, removed or         damaged by Customs Authorities or other Government Agencies unless we have been negligent or in
    breach of contract.
    9.3.3 We do not accept liability for loss of or damage to goods occurring in certain overseas                 countries, including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam, N.         Korea and Former States of the USSR, unless we have been negligent or in breach of contract. This     list is not exhaustive, and we will advise you at the time of quotation if this exclusion applies.
     We will accept liability for loss or damage
    (a) arising from our negligence or breach of contract whilst the goods are in our physical possession,     or
    (b) whilst the goods are in the possession of others if the loss or damage is established to have been     caused by our failure to pack the goods to a reasonable standard where we have been contracted to     pack the goods that are subject to the claim.
    In either circumstance clause 9.1 or 9.2 above will apply.
9.4    An Item is defined as :-
    9.4.1    The entire contents of a box, parcel, package, carton, or similar container; and
    9.4.2    Any other object or thing that is moved, handled or stored by us.

10. Damage to premises or property other than goods
10.1    Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:
    10.1.1    If we cause loss or damage to premises or property other than goods for removal as a result     of our negligence or breach of contract, our liability shall be limited to making good the damaged         area only.
    10.1.2    If we cause damage as a result of moving goods under your express instruction, against our     advice, and where to move the goods in the manner instructed is likely to cause damage, we shall         not be liable.
    10.1.3    If we are responsible for causing damage to your premises or to property other than goods     submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon     as practically possible or within a reasonable time. This is fundamental to the Agreement.

11. Exclusions of liability
11.1    In respect of Limited Liability, we will not be liable for loss of or damage to your goods as a result of fire or explosion howsoever that fire or explosion was caused, unless we have been negligent or in breach of contract.
11.2    In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the following goods :-
    11.2.1    Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically         held Data Records, Mobile Telephones
    11.2.2    Plants or goods likely to encourage vermin or other pests or to cause infestation or                 contamination.
    11.2.3    Perishable items and/or those requiring a controlled environment.
    11.2.4    Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money,         Coins, Deeds.
    11.2.5    Any animals, birds or fish.
11.3    In respect of Standard Liability and Limited Liability, other than as a result of our negligence or breach of contract we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:-
    11.3.1    By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil         war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events             outside our reasonable control.
    11.3.2    Loss or damage arising from ionising radiations or radioactive contamination
    11.3.3    Loss or damage arising from Chemical, Biological, Bio-chemical, Electromagnetic Weapons
    and Cyber Attack
    11.3.4    Indirect or consequential loss of any kind or description
    11.3.5    By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from         perishable or unstable goods. This includes goods left within furniture or appliances.
    11.3.6    By vermin, moth, insects and similar infestation, damp, mould, mildew or rust
    11.3.7    By cleaning, repairing or restoring unless we arranged for the work to be carried out.
    11.3.8    By change to atmospheric or climatic conditions.
    11.3.9    For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or     other container not both packed and unpacked by us.
    11.3.10    Loss of or damage to china, glassware and fragile items unless they have been both             professionally packed and unpacked by us or our Subcontractor.   In the event of an accident             involving an owner packed container where damage would have occurred irrespective of the quality of     the packing, then our liability is limited to £100 or its actual value whichever is less.
    11.3.11    For electrical or mechanical derangement to any appliance, instrument, clock, computer or     other equipment unless there is evidence of related external damage.
    11.3.12    Loss or damage of motor vehicles caused by scratching, denting and marring unless you     obtain from us a pre-collection condition report.
    11.3.13    Loss or damage to a vehicle whilst being driven or for the purpose of being driven under its     own power other than for the purpose of loading onto or unloading from the carrying conveyance or         container. Loss or damage sustained by accessories and removable items unless lost with the             vehicle
    11.3.14    For any goods which have a pre-existing defect or are inherently defective.
11.4    No employee of ours shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.
11.5    Our liability will cease upon handing over goods from our warehouse or upon completion of delivery (see Clause 12.2 below).

12 Time limit for claims
12.1    For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.
12.2    If you or your agent collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.
12.3    Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the goods by us.
12.4    The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

13   Delays in transit
13.1    Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
13.2    If through no fault of ours we are unable to deliver your goods, we will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

14 Our Right to Hold the Goods (lien)
We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other Agreement. (See also Clause 23). These include any charges that we have paid out on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.

15 Disputes
If there is a dispute arising from this agreement which cannot be resolved, subject to the agreement of both parties, either you or we may refer the dispute to an arbitrator appointed by the Chartered Institute of Arbitrators. The cost of any such arbitration will be at the discretion of the arbitrator. This does not prejudice your right to commence court proceedings.

16 Our right to sub-contract the work
16.1    We reserve the right to sub-contract some or all of the work.
16.2    If we sub-contract, then these conditions will still apply.

17 Route and method
17.1    We have the right to choose the method and route by which to carry out the work.
17.2    Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments of other customers.

18 Advice and information for International Removals
We will use our reasonable endeavours to provide you with up to date information to assist you with the import/export of your goods. Information on such matters as national or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.

19 Applicable law
This contract is subject to the law of the country in which the office of the company issuing this contract is situated.

20 Your forwarding address
20.1 If you send goods to be stored, you must provide an address for correspondence and notify us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it to your last address recorded by us.
20.2 If you do not provide an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by you seven days after the publication date of the newspaper.
Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.

21 List of goods (inventory) or receipt
Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within 10 days of the date of our sending, or a reasonable period agreed between us, notifying us of any errors or omissions.

22 Revision of storage charges
We review our storage charges periodically. You will be given 3 months notice in writing of any increases.

23 Our right to Sell or dispose of the Goods
If payment of our charges relating to your goods is in arrears, and on giving you three months’ notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.

24 Termination
If payments are up to date, we will not end this contract except by giving you three months notice in writing. If you wish to terminate your storage contract, you must give us at least 10 working days’ notice (working days are defined in Clause 7 above). If we can release the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.

Liability Terms - For Non British Association of Removers Members